As you are aware, COVID-19 has been and continues to dominate the news.  PORTMEIRION SHOPS LIMITED are carefully monitoring the situation. However, we wanted to update you with some of the measures already put in place to help protect the business and it's staff whilst still ensuring high levels of service.



The website remains open and we are taking orders. We have implemented strict Staff rules. We have also put in place measures that all are pickers and packers are lone worker. The health and safety of all the staff is paramount and the highest level of the good practices as recommend by the Government is taken. Of course this does effect our operational service and does mean that delivery times will be longer.

As a business, we already have a Business Continuity Plan in place. This has recently been reviewed to take into account COVID-19.  Due to this, we have plans in place should we have to change our working practices.


We will continue to update you.
Many thanks for your understanding. If you require any further information please email


Following a call by the UK Government's Prime Minister on Friday night 20 March 2020 for all restaurants, cafes and bars to close the next day, 21 March, and also the Chancellor's addition that all shops should close, Portmeirion has acted on this announcement and closed the village to day visitor and staying guests until we are advised that we can re-open. We are glad that we have managed to protect the jobs of our 230 colleagues and that these positions are safeguarded for the future. We are sorry that we have had to disappoint visitors who wished to come here, but we are sure that people will understand we had no choice in the matter. We look forward to re-opening when the coronavirus crisis is over. We are working on refunding all deposits for accommodation, self-catering cottages, weddings and events that have had to be cancelled due to the closure or arranging to reschedule to a future date. We are refunding April deposits initially, to be followed by May deposits in due course. We will refund June deposits in May unless the situation has changed for the better and we can reopen. We certainly expect to be open in July and we are taking reservations from 1st July onwards on flexible terms with free cancellation. We wish to thank you for your understanding and support during this time of crisis. This statement will be updated as and when the situation changes.


Portmeirion village is closed until 1st July unless restrictions are lifted before then. 

We are looking forward to reopening and are taking accommodation bookings from 1st July onwards, please view availability and book on-line.  Our accommodation office in unmanned at present and we are unable to take phone calls, however our e-mail service is up and running. Please feel free to send any queries to]

If you have a reservation for accommodation between now and July 1st (in the Hotel Portmeirion, Castell Deudraeth or Portmeirion self-catering cottages) and have prepaid in full or paid a deposit, we would be happy to arrange another date for you on the same terms at any time of year, this year or next  (except 24,25,26 December and 30,31 December). Please contact us at so we that we can arrange an alternative date for you.

If you do not wish to arrange an alternative date, we will of course refund your prepayment. However, we kindly ask you to be patient at this difficult time.  We will refund April deposits initially followed by May deposits.  We will refund June deposits in May unless we are advised that we can re-open. For a deposit or prepayment refund please e-mail post@portmeirion.walesstating your reservation number, the name given to make the booking and the arrival date. We will then arrange your refund as soon as possible, in accordance with the above procedure.

UK Delivery Information


Providing your items are in stock, we will aim to deliver your order within 3-5 working days. Please note – during this period (COVID-19) you should allow up to 7-10 days.

Special Delivery Guaranteed by 1pm

Will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards.

For more information please click the link below.

International Delivery Services

Coronavirus  -  The number of countries Royal Mail can access, due to air capacity availability, local emergency border controls and in country operational restrictions implemented by mail operators, is changing daily.


International Incident Bulletin