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Privacy policy


The privacy of our users is very important to us and we take care to safeguard your rights. This page explains how we use your personal information and explains our Data Protection policy.


Data Protection


Portmeirion Shops Ltd follows the Data Protection Act 1998 and is committed to follow the eight principles laid out in the Act. Any data supplied by an individual to Portmeirion Shops Ltd will not be used in a manner which is contrary to these principles. Data will be held in a secure manner, protected from unauthorised access and use and not be passed to a third party unless the positive assent is first obtained from any individual directly affected. Portmeirion Shops Ltd recognises the rights of an individual and will ensure those rights are fully complied with.




What information do we collect?

We will only collect information from you necessary to collect, handle and process your order, and communicate with you about your order, or to answer any enquiries you send to us.

What do we use personal information for?

We may need to contact you about an enquiry you have made or about a product you are interested in or have purchased.

For example, if you are enquiring about a product we may need your telephone number and/or email address to contact you. If you place an order, we need certain details such as your name and address so we can deliver your purchases to you.

We will never pass on your personal information to any third party without your consent.

Contacting you for other purposes

From time to time, unless you ask us not to during the order process, we may contact you about other products we think you might be interested in, using the email address you have given us. If you want us to remove your details from our database at any time, so that you do not receive further correspondence from us, please send an email with the subject-line `unsubscribe` to Alternatively, you can manage your communication preferences from your portmeirionONLINE account.


Information collected automatically


We automatically collect information about your visit to our Website. This information is used to make your visit to our site more efficient, and to help us monitor traffic on our site so that we can make regular improvements. Our external Web host may also automatically log your IP address, a unique identifier for your computer or other access device.


This website uses the Google Adwords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact section to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the PortmeirionONLINE's website. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.


Opting Out


Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.




Cookies are small text files that can be used by Websites to make a user`s experience more efficient. This site uses cookies to remember you as a user of our Website, so that you do not have to log in to your account every time you return to the site (unless, at the end of your last visit, you signed-out).


To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer's hard drive. This is the method for the most popular browsers; For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”

  2. Click on the “privacy” tab

  3. Select the setting the appropriate setting

For Mozilla firefox:

  1. Choose the menu “tools” then “Options”

  2. Click on the icon “privacy”

  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”

  2. Privacy




We take every precaution to protect our users` information. When users submit sensitive information via the Website, this information is protected both online and offline.

We do everything in our power to protect user-information offline. All of our users` information, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Our systems are password-protected and ALL employees are kept up-to-date on our security and privacy practices.


Requests for information


You can ask for a copy of any information we hold about you at any time (for which we may charge a small administration fee). Please send an email to with the subject line `my info` for details.


Notification of Changes


If we decide to change our privacy policy, we will post those changes on this page so our Website visitors are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.